​How can I order a specific watch that I am looking for?

 

In order to order a specific watch that you are looking for, go to "CONTACT" and fill up our "GET IN TOUCH WITH US" form. Our team will get back to you via your private Email Address as soon as possible, within 24 hours.

 

Is our ordering & payment option secure?

 

At Watch Genie, we ensure our customers feel secure, and their transactions are made as smooth as possible. If you are located in Malaysia, you can schedule  appointments with us to find the perfect watch for you. You can also opt for cash on delivery to complete your payment, depending on whether your order meets our criteria [ for further information on this, please contact us ].

Our online payment option is SSL secured, making your online purchase from Watch Genie safe and secure.

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Do we deal with preowned watches ?​

 

Yes. We can find and sell Preowned watches for our private clients only if REQUESTED. However, our online store only deals with New watches. In order to purchase preowned watches, you can visit our Instagram @watch.genie and view our stories for preowned watches. If you are looking for a specific model, you can contact us.

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Returns & Refunds

 

Returns and Refunds are only possible for our private clients who make purchases of watches that are NOT in our listing. In order to order as a private client, all it takes is to contact us! For more information please contact us via Email